The volunteer should exhibit the following:
- Emotional stability and maturity
- Sensitivity to the needs of the terminally ill and their families
- Commitment to the Hospice concept
- Good communication skills (ability to practice active listening, interpreting verbal and non-verbal responses)
- Respect for the needs and rights of others
- Ability to maintain confidentiality
- Sense of humor
- Willingness to meet family’s needs
- Ability to accept supervision
- Ability to work within a team framework
- Knows own limits and seeks assistance when needed
- Successful incorporation of past losses into current life
- No significant personal losses within the previous year
A. Functions are as follows:
- Maintain contact with the patient and family through visits and phone calls.
- Provide emotional support to the patient and family through active listening, patience, and non-judgmental behavior.
- Provide companionship.
- Assist the Hospice Team in identifying the needs of the patient/family.
- Notify staff immediately of any change in patient’s condition or family dynamic.
- Assist in physical care as trained or as comfortable with (i.e. simple feeding, appropriate limited exercise, back rubs, personal grooming, etc.)
- Provide respite care for the family.
- Provide supportive services as needed: transportation, shopping, babysitting, yardwork, housework, etc.
- Notify the team of inability to meet any need.
- Prior to providing any transportation, notify the Volunteer Coordinator or the Office Staff, so we may obtain a copy of your current Driving Abstract.
- Act as an advocate, if requested, under the guidance of the Hospice staff.
- Support the family immediately following the death and you may attend the memorial service if you choose.
- At the request of the Hospice staff, be available to provide Bereavement Support during the year following the death.
- Document family contacts and keep statistical information such as number of visits, hours spent, and miles driven.
B. Training and Commitment:
- Attend the Volunteer Training.
- Fill out volunteer application, read and sign volunteer contract.
- Make a one year commitment to Kauai Hospice.
- Attend monthly volunteer support group /education meetings.
- Participate in a minimum of one inservice training per year.
- Document assignments.
- Represent the Hospice philosophy to the community.
- Support Kauai Hospice in as many ways as possible.
- Submit copy of a 2-part TB test or chest x-ray taken within the last year.
- Submit a copy of current driver’s license and auto insurance policy — if you are driving your own vehicle to and from your assignment.
C. Supervision: Supervised by a Hospice Staff member.
D. Evaluation: Evaluation and feedback given to volunteer as needed.
Evaluation and feedback regarding Hospice services and staff encouraged at monthly Volunteer Support meetings.